Shipping policy

This Shipping Policy is issued by Aurelia Private Holdings LLC, the operator of Home Pulse Living.

Effective Date: October 28, 2026

1. Introduction

At Home Pulse Living, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on homepulseliving.com.

  • Service name Standard Shipping
  • Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) 
  • Handling time 2 to 5 business days
  • Transit time 12 to 28 business days US
  • Destination United States 
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling, Delivery Time & Logistics

Orders are dispatched from international manufacturing facilities. For complete logistics details, contact support within 48 hours for damage claims.

Total delivery time United States is 12 to 28 business days from the time you place your order. This includes 1 to 5 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

Our order cutoff is 5PM Eastern Time. An order placed before the cutoff on a business day begins handling that business day. An order placed after the cutoff, or on a weekend or public holiday, begins handling on the next business day. The cutoff sets when the handling window starts. It does not shorten the handling or delivery times above.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

  • Freight Delivery Protocol: Because our smart mirrors are heavy, fragile items, large variants are delivered via curbside freight with liftgate service. A representative from the freight carrier will contact you via phone to schedule a specific delivery window. Please inspect the external packaging immediately upon arrival before signing the carrier release form.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 8 to 12 business day window, email us at support@homepulseliving.com or call Toll Free (855) 970 8004

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect
  • Refund timing Refunds are processed within 14 days after we receive and inspect the return, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email support@homepulseliving.com
  • Phone 855 970 8004
  • Address 30 N Gould St Ste N, Sheridan, WY 82801, United States.
  • Service hours Monday to Friday, 9am to 5pm EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Home Pulse Living.